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FAQ

Common questions

What files can I upload?

PDFs, PowerPoint slides (.pptx), Word documents (.docx), text and Markdown files, photos or scans of your notes (PNG, JPG, WEBP) and lecture audio (MP3, M4A, WAV and more). You can also paste text directly.

Lecture audio transcription is a Premium feature. On the Free plan, each upload can be up to 30 pages and 20 MB, with 3 uploads a month; paid plans support much larger files.

Can TurboStudy be wrong?

Yes. AI can make mistakes — notes, flashcards, quiz answers, explanations and tutor replies can occasionally be inaccurate or incomplete. TurboStudy grounds everything in the material you upload and shows source references, so you can check where each answer came from. When the tutor uses general knowledge instead of your material, it says so.

Always verify important information against your course material and your instructor.

How is Exam Readiness calculated?

Your Exam Readiness Score (0–100) is a weighted combination of the evidence from your practice in a course: quiz mastery, active recall, practice exams, flashcard mastery, how much of the course's topics you've covered, and how recently you've practiced. Recent answers and harder questions count more, and topics you haven't practiced pull the score down instead of being ignored.

A score appears once you have at least 5 graded answers. Every score comes with a confidence level — Low, Medium or High — based on how many questions you've answered, how many topics you've covered and how many different ways you've studied.

Readiness is an estimate based on your TurboStudy activity and uploaded material. It does not predict your actual grade.

Can I cancel anytime?

Yes. Cancel anytime from Settings → Billing. You keep your paid features until the end of the billing period you've already paid for, then your account moves to the Free plan. Your courses, notes and flashcards stay in your account.

What is Premium?

Premium — “Study smarter.” — costs $8.99/month, or $69.99/year billed annually (about $5.83/month — 35% less than paying monthly).

It includes Unlimited study tools (subject to fair use), Exam Readiness, Weakness Detection, Active Recall, Practice Exams, Lecture Transcription, Personalized Study Plans.

Monthly allowances: 30 uploads & ~500 pages a month, 5 courses; Up to 300 quizzes (50 questions each) and 5,000 AI flashcards a month; 1,000 AI tutor messages a month; 10 practice exams a month; 300 minutes of lecture transcription a month. “Unlimited” features are subject to fair use.

What is Pro?

Pro — “Master your exams.” — costs $18.99/month, or $149.99/year billed annually (about $12.50/month — 34% less than paying monthly).

It includes Everything in Premium, plus Live Lecture Recording, Advanced Exam Intelligence, Professor Profile, Adaptive Mock Exams, False Mastery Detection, Advanced Analytics, Higher Usage Limits, Priority AI.

Monthly allowances: 100 uploads & ~2,000 pages a month, unlimited courses; Up to 1,000 quizzes and 15,000 AI flashcards a month; 3,000 AI tutor messages a month; 150 practice exams and 60 adaptive mock exams a month; 1,500 minutes of lecture transcription a month (uploads and live recording, up to 3 hours per live lecture). “Unlimited” features are subject to fair use.

Is my material private?

Yes. Your uploads are private by default — only you can access them. Nothing is shared unless you choose to share a quiz, and a shared quiz link shows only that quiz's questions, never your notes or files. You can stop sharing at any time.

We never use your materials to train AI models, and you can delete any file, or your whole account, whenever you like.

Can TurboStudy predict my exam?

No. TurboStudy can't know what will be on your exam or what grade you'll get, and it never claims to. Exam Readiness estimates how prepared you are from your own practice results, and features like Professor Profile and Exam Blueprint show what your course material emphasizes — not the actual exam.

What TurboStudy can do is show you which topics you're weakest on and what to study next, so your time goes where it's most likely to help.

Is TurboStudy free?

Yes. The Free plan lets you try the full study loop on a real class: 3 uploads a month, AI notes, 100 AI flashcards, 5 quizzes and an Exam Readiness preview. No credit card required.

Is using TurboStudy okay with academic integrity rules?

TurboStudy is a study tool. Use it with your own notes and course materials you're allowed to use. Don't upload exams or materials you aren't authorized to share, and don't use TurboStudy during graded exams or assessments. Always follow your school's rules.

Billing help

Subscriptions, cancellations and payments

Everything billing-related lives in Settings → Billing. You'll be asked to log in first.

Manage your subscription

Go to Settings → Billing to see your plan, renewal date and usage, switch between Premium and Pro, or change between monthly and annual billing. Plan changes are prorated, and you'll see the amount before you confirm.

Cancel anytime

Cancel from Settings → Billing. You keep paid features until the end of the period you've paid for, then move to the Free plan — your courses and materials stay. Changed your mind? Resume there before the period ends.

Failed payments

If a renewal fails, update your payment method from Settings → Billing (it opens Stripe's secure customer portal). Payments may be retried automatically, and paid features may pause until a payment goes through. Nothing in your account is deleted.

Invoices & receipts

Download invoices and update billing details from Settings → Billing, which opens our secure payment portal (Stripe). We never see or store your full card number.

Still stuck? Choose “Billing & payments” in the contact form below.

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Questions about your account, plan or studying.

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Something broken, or an AI answer that's wrong.

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Prefer email? Write to support@turbostudy.app. Privacy requests: privacy@turbostudy.app. See also our AI Disclaimer.